Frequently asked questions
How do i reserve my date?
A deposit of half the cost of the package you choose is due to secure your event date.Your deposite will be credited towards your final invoice.
We accept cash, check if local and picking up, we also accept credit/ debit card, venmo, and paypal.
Does Confection travel?
We would be happy too !!!! We are here to make your event fun and sweet! We travel in Hudson, WI and the Twin Cities area. Additional Fees apply if you are more than 20 miles away from Hudson.
What does Confection need to operate my event?
We will need a 7'x7' space to set up and access to power 110v. Our Service requires access to the venue 30 minutes prior to set up and 30 minutes to breakdown. Please ensure Confection has access to an elevator for upper floor events.
How far in advance should we book your service?
We reccommend contacting us 2-3 months in advance for your event to secure your date. Dates are not secure until we recieve your deposit. Full payment for rental is due 7 days prior to event date. We're excited for your special event !!!!
What is your cancelation policy?
To recieve a full refund for your deposit, reservations must be cancelled 30 days or more prior to your event date.
How long will my cotton candy stay fresh?
We recommend eating it once recieved so it tastes freah and delicious. If not opened best eatin within 5 months of purchase. Make sure to store cotton candy in a dry, cool enviornement- room temperature, away from heat and direct sunlight.
Can i pick up my order?
Yes! If you are in the Hudson, WI area please select the pick up option at check out and email us to notify us you selected pick up as your option. Please keep in mind our orders are freshly spun and require at least 48 hours for your order to be processed and produced.
What if i recieve my cotton candy and it's melted?
We are not responsible for shipments being left outside in the heat for extended time. We recommend someone being home day of delivery to bring your order inside. Especailly if you live in a warmer climate.